Support Channels

  • 1 hour ticket response time
  • A 1–Hour Support Ticket Response Guarantee

  • Every single assistance request you submit to us will be dealt with within maximum sixty minutes. In case your ticket or e–mail needs further assistance from a system administrator, we’ll without delay forward it and leave a note to let you know that your issue is being examined. If you take advantage of our Optional Admin Services package, any of the server management services included there will be executed at a time of your liking.

  • Top quality support service
  • An Exceptional Customer Care Service

  • We will be available to you 24/7 to reply to any questions that you may have about our Web Control Panel or any of the apps that we have installed for you on the dedicated web hosting server. If you also require help with server administration tasks, have a look at our Optional Admin Services package, which includes backup hard disk space, Operating System updates every week, server monitoring and restarting services, plus problem troubleshooting and installation procedures.

  • Intuitive help center
  • An Intuitive Help Area

  • We have provided our Web Control Panel with an elaborate knowledge base, which offers elaborate explanations of all its features and functionalities. In addition, we have filmed exhaustive video tutorials that will further explain to you how to perform a specific action or troubleshoot a frequently experienced problem. The instructional articles and the tutorial video clips are easily reachable from every section of the Web Control Panel through the Videos and Help buttons located in the top right corner.