Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • In the Web Control Panel you can find a detailed Help Center section featuring many help articles and regularly asked questions. They are contributed by our support team of trained technicians. Just fill in your question and our clever software will offer you the most suitable answer.

  • Top quality support service

  • How–To Video Clips

  • We have compiled a selection of how–to video tutorials that detailedly illustrate how you can address a common problem connected with your Linux cloud website hosting account. You will find the how–to videos in the Help section.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • With all our semi–dedicated servers, we offer a 24x7x365 client support service with a one–hour response time guarantee. A team of qualified support engineers will be online for you to reply to all the queries that you might have. During off–peak periods, a reply will be provided within just twenty minutes.