A lot of individuals who start using their very first hosting account, or change companies, normally have inquiries with regard to how specific operations are executed or encounter problems when setting up different things, including e-mails, site settings, etc. This is the reason why, lots of web hosting companies have prepared documentation with frequently asked questions and issues in order to help their customers get information quickly and seamlessly. Consequently, the customer care team can spend more time on actual issues that certain clients may be encountering, as the solution for the minor things will already be available on the World Wide Web and clients can easily tackle them without contacting the help desk support team. Having thorough documentation is vital, particularly for new customers without any past experience at all, because the web hosting service involves an abundance of functions and many people can become confused about what to do. A good knowledge base can both help you do the procedures that you want and acquaint yourself with how the hosting service functions as a whole.

Extensive Online Documentation in Cloud Website Hosting

Our cloud website hosting plans feature a detailed knowledge base where you can find information on all the obstacles that you could possibly confront and their resolutions. You can become aware of how to set up and administer a mailing list, how to use an .htaccess config file, or how to proceed if the settings of your mail client are accurate, but you are unable to send email messages, for example. We’ve done our very best to be as comprehensive as possible and to encompass all the available options so as to help you save time and effort and to supply you with different solutions for every problem. The knowledge base features informational articles too – both general ones about the hosting service as a whole, and more specific ones, which will help you get acquainted with the features and functions of the Hepsia Control Panel. You can find relevant articles about specific functions and features in every section of the Control Panel, whilst if you prefer to browse through the entire article list, you should go to the dedicated Help section.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers include exhaustive technical documentation where you will see information on all the features that our in-house built Hepsia Control Panel offers, as well as solutions to various questions and complications that you may encounter. All installation manuals include elaborate explanations, which suggests that you will not need to worry about missing something in case you need to export a database, for example. The troubleshooting articles cover a variety of tenable causes of particular problems and the solution for each and every one of them, so if you’re not able to send email messages even though you have the correct outgoing mail server settings, for instance, you can swiftly find out what the reason might be and fix the problem with a couple of clicks of the mouse in your mail client. As the Hepsia Control Panel offers quite a few features, you will be able to find applicable articles in each single section. In case you’d rather browse all help articles, you can use the Help menu, which is located in the upper right corner of the window.