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The accessibility to the customer and technical support that a cloud website hosting company provides will tell you a lot for the services that they supply as well. In the event that you're allowed to use only email messages or tickets, you have most likely come across a reseller and not the actual website hosting supplier. When this is the case, you will have to wait for several days so as to have an issue resolved since the reseller may not be checking their communication on a regular basis or they may have to consult with the actual hosting company for additional help. When the supplier can provide several ways of communication with fast response time available at any time, they are most likely the top provider, not just a reseller. So you will get prompt assistance and quality support since they will have immediate access to the servers where your account will be created. Regardless of the problem - sales or technical, it's always better to have the option to contact your website hosting company right away using your preferred way of communication.

24/7 Customer Support in Cloud Website Hosting

We offer 24/7 billing, customer and tech support for our Linux cloud website hosting. Even if you aren't our customer yet and you have some questions, we will assist you right away and supply you with the needed information, in order to give you the choice to make the best decision when you acquire a new hosting account. We are available anytime, including holidays and weekends, and we provide you with numerous means of communication to get in touch with us - phone, live chat, email messages and support tickets. For your convenience, we now have a couple of telephone numbers all over the world, thus you can call the one which is closer to you. The max response time for your e-mail messages and the tickets is 1 hour. The actual response time is around 15-20 min, which means that you can forget all about waiting for days and nights to get support for any kind of task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you pick, you're able to take advantage of our 24/7 technical support services even on public holidays. All of your sites will be available at all times and so will we. With numerous contact options, you'll be able to pick the best approach to contact us and learn more about our solutions if you do not have an account yet, or get assistance in case you are already among our customers. You will be able to call us, have a chat with a live representative, send an email message or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The last two options come with a one-hour response time guarantee, though it hardly ever takes over 20 minutes to receive assistance irrespective of the complexity of the issue. Using our customer and tech support services, we will be there for you every time you need us, not a couple of days later.

24/7 Customer Support in VPS Servers

Each and every VPS server package that we provide includes 24/7 customer and technical support, which means that if you encounter any trouble with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you'll be able to contact us at any time, even weekends and holidays. For your convenience, we offer different methods of communication - phone support with a couple of local numbers globally, live chat, e-mail messages plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical problems since it'll be easier to keep track of what's going on. The maximum warranted reply time for all the e-mail messages and tickets is 60 minutes, however it rarely takes that long to get support. When you add the Managed Services upgrade that we provide, our administrators will also assist you with any kind of third-party software issues.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum response time guarantee, you will take advantage of quick support when you order a dedicated server from our company. Our customer and technical support crews are available 24/7/365, therefore when you open a support ticket via your billing account or you send an e-mail message regarding any kind of issue with the server or the pre-installed software on it whatever the time of the day, you'll have a reply within the hour, even during holidays. Our ticketing system is the better option in case the issue involved requires a longer period of time to be solved or in case it should be given to our admins, because it is far more convenient to keep track of the communication sent on both sides. For basic, sales and billing issues/inquiries, you'll be able to give us a call or talk to a live representative employing our chat service. If you include the Managed Services upgrade to your server plan, our administrators will also assist you with third-party software set up and troubleshooting and similarly to the basic support, this service is available 24/7 as well.