If you have purchased a web hosting package and you have certain enquiries regarding a concrete feature/function, or if you have encountered some predicament and you need help, you should be able to contact the respective customer service team. All hosting providers use a ticketing system regardless of whether they provide other means of contacting them along with it or not, as the quickest way to tackle an issue most often is to post a ticket. This form of correspondence renders the replies exchanged by both parties easy to track and allows the customer support engineers to escalate the case in the event that, for instance, a system administrator should get involved. Usually, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which means that you’ll have to use at least two separate accounts to get in touch with the tech support staff and to actually manage the hosting space. Incessantly switching between the accounts can be a bore, not to mention the fact that it takes quite a long period of time for the majority of web hosting providers to reply to the tickets themselves.

Integrated Ticketing System in Cloud Website Hosting

Our Linux cloud website hosting come bundled with an integrated support ticket system, which is an essential part of our in-house developed Hepsia hosting Control Panel. In stark contrast to other analogous tools, Hepsia will permit you to manage everything associated with the web hosting service itself in the exact same location – invoices, web files, e-mails, support tickets, etc., eliminating the need to use different systems. If you have any pre-sales or technical questions or any difficulties, you can open a ticket with a couple of clicks of the mouse without needing to sign out of your hosting Control Panel. During the process, you may select a category and our system will offer you a number of articles, which will provide you with additional info and which may help you fix any particular problem even before you actually post a ticket. We guarantee a ticket response time of no more than 60 minutes, even if it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we use is integrated into the Hepsia Control Panel, which we’ve developed for our semi-dedicated servers, which implies that you won’t require an additional platform to touch base with our help desk team – you can do it on the spot in the event that you bump into a problem. Opening a new ticket takes a few clicks and tracking down an older one is equally easy. Using our intelligent search box, you can quickly find any ticket that you have already submitted. You can submit a ticket at any moment whatsoever since our client service team members are at your service 24 hours a day, 7 days a week, 365 days a year and answer in less than 60 minutes, although it seldom takes this much to obtain support. With the Hepsia Control Panel, you’ll have everything in one location and you can forget about going through two or more platforms to solve a simple problem.