Live Chat Support

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When your web hosting service provider offers live chat support, you can talk to a representative live and find out helpful information or get a problem resolved in a timely manner. The basic advantage of using chat rather than calling to consult with a live person is that you need just a computer with access to the web, so you will not pay any rates in the event that you're in a different country or state. What's more, it is simpler to copy and paste details like domain names, usernames or error messages i.e. details that are sometimes difficult to share with the other party on the phone. The live chat is also a much faster way to contact your hosting company's support team as compared to using a ticketing system. Last, but not least, in the event that some issue requires some more time to be dealt with, you are able to do something else entirely while you wait for guidance on the live chat, which means that you will not lose time - something that's not possible in case you're on the phone.

Live Chat Support in Cloud Website Hosting

In addition to the telephone and ticket support, we offer live chat support as well. You'll be able to get in touch with us every single day, which includes holidays and weekends, and we can give you more details about the Linux cloud website hosting that we supply in case you are not among our customers yet, or about general and billing questions when you already have an account. Though for strictly tech matters you need to open a ticket to the tech assistance team, because such matters will require additional time to be dealt with, you can still contact us through the live chat for some technical details. To give you an example, we can assist you to set up an e-mail address in your email client or troubleshoot a variety of problems, saving you time and effort. Even if our telephone lines are already off for the day, you can talk to a live person.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as standard with our services, so that any time you have any questions regarding our semi-dedicated servers, you are able to contact our customer care team whenever you need no matter if you've already purchased an account or not. In general, the chat service is intended for pre-sales, billing and general questions and troubles, yet we can assist you with various technical questions too. We will help you pick the proper plan for your sites if you do not have an account yet, we can reply any billing questions or issues you have or we can assist you with setting up your new e-mail address on your computer or smartphone - all the abovementioned will be done quickly as our live chat service is accessible all day, each and every day. Any time you want support, you're able to talk to a representative and save a long time.