If you have a website, a problem might always appear and it doesn’t automatically have to be connected to the web hosting service. For example, something may go wrong when you bring an Internet application up to date or some crucial content might be edited or deleted by chance. Irrespective of what the essence of the problem is, you will need to touch base with the help desk support staff and ask them to retrieve a backup or to assist you in fixing the problem that you are experiencing. How timely they will do it will predetermine the length of time that your sites will be offline. For given websites such as social networking websites or e-commerce portals, a continued inaccessibility can too often mean lost customers and cash. Thus, it is important for you to use the services of a web hosting company that offers not only a good customer care service, but also a fast one.

One-Hour Response Guarantee in Cloud Website Hosting

Our Linux cloud website hosting feature a 60-minute reply time guarantee, which suggests that no matter what question or predicament you may have, we’ll always be there to help you. The fact is, it seldom takes more than half an hour to get an issue fixed or an inquiry answered, and this is valid for both sales and technical matters. Our client care staff reps are available 24/7, even on weekends and public holidays, so you’ll receive instant assistance at any time. We understand exactly how costly time can be, so by the time we respond to your support ticket or email, we will have examined the matter and, if we haven’t resolved it, we’ll give you more details about what you need to do on your end, if the case requires it. With our support service, you can be certain that there will be somebody to assist you instantaneously, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client support team reps are available at all times and they’ll respond to any trouble ticket that you post via our hosting Control Panel within only one hour. The ticket response time is guaranteed regardless of whether you have a generic query with regard to your semi-dedicated server or you chance upon some difficulty and you won’t have to wait even that long for most issues. No matter what the essence of the issue is or what time of day or night it is, we will be there to assist you, as we’re available 24x7x365 to address any billing, technical or general issue. In case you get in touch with us about anything that is within our capability, we’ll sort it out before we answer, so you won’t have to wait around for hours or even days while the problem perseveres. If there’s something that you have to do on your end, we’ll supply you with the necessary details – what possible solutions to try, what actions to take, etc.