Despite the fact that this isn't the keyfactor to identify a trustworthy cloud website hosting supplier from a bad one and a reseller from a real provider, having the option to call and consult with a live person is an indicator that you are not dealing with a one-person firm and that you can get in touch with someone every time you're looking for help. The telephone support for website hosting services may range from general to experienced, thus the problems which can be resolved with a call differ based on the specific service provider. In most cases, these issues are simpler and include billing or 1st level tech issues because more difficult tasks generally need a support ticket where both you and the sysadmins can follow what is going on with a specific situation. Still, the option to phone call your service provider will save you considerable time and efforts for the multitude of small issues which will eventually show up when you manage your web hosting account.

Phone Support in Cloud Website Hosting

Because we have live phone support 14 hrs a day, you are able to call us and consult with one of our customer support agents to learn more about all of the Linux cloud website hosting that we provide and make sure that our servers match the system requirements for your web sites prior to buying anything. For your convenience, we have phone numbers on three different continents and you will be able to call the one nearer to you - in the USA, the UK or Australia. If you are already an existing customer, you can call us about general and billing matters, and about some technical issues. In case the issue is strictly technical or it can take more time to investigate, you will have to employ our ticketing system, that will enable both you and our tech support crew to monitor the info given by each side.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server plans that we offer feature live phone support for 14 hours every day. In case you're unsure which package will be suitable for your websites, you would like to find out more about the plan's features or you need any other information about our solutions, you will be able to call any of the local numbers that we have in the United States of America, Great Britain and Australia and our customer support representatives will assist you. If you currently own an account, you are able to get in touch with us about general and sales issues, although we are usually able to assist with many tech issues as well. For strictly tech difficulties you need to use our integrated ticketing system where the correspondence between you and our tech support team will be in one place, which is the better option when the problem can take extra time to be taken care of or it has to be escalated to our system administrators.